Returns are accepted within 14 calendar days from the delivery date for any reason(unless otherwise noted on the product page). Just email email@example.com with your order details and we’ll send you the return instructions. We also accept exchange within 30 calendar days from the delivery date.
Returned items for exchange or refund should be new and ready for resale. It must be unused and in the original packaging, including tags, booklets, and labels. Items must not be worn, altered or damaged. Returned items not in original condition for reasons that are not our error, are subject to a restocking fee being deducted from your refund. Returned or exchanged items must be received by us within 14 calendar days of return/exchange notice.
Items that are made-to-order or personalized cannot be returned.
Items that are purchased with discount higher than 25% can only be returned for store credit.
Bulk orders (one order of 10 or more same products) are subjected to a restocking fee for return/exchange as 20% of the purchase price.
Please note, some products may don't accept return or refund due to the vendor's own policy. Please read carefully on product page before you made the purchase.
Who covers the return/exchange shipping cost?
We will provide a prepaid return shipping label in cases where items have arrived damaged, defective or wrong item shipped. For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does Apollo Box reimburse for return shipping costs incurred by the customer. If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Shipping costs for orders outside of US are always the responsibility of the customer.